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 Shipping and Returns
1. SHIPPING COSTS
There are two possibilities for shipping:
- Flat Rate: 5,95€
Shipments of standard orders are made the same day or the day after the confirmation or payment. Delivery is 1 to 3 business days (guaranteed for the Iberian Peninsula).
Delivery by courier goods to places outside of Spain Mainland (Balearic Islands) just as the rest of Europe and the world, have a higher shipping cost than the rest of the Iberian Peninsula.
In addition to the stipulated prices shipping costs are charrged*.
Flat Rate
24-72 hours |
Urgent Rate
24 hours |
| Spain |
Peninsula |
4,00 |
|
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Balearic Islands |
9,95 |
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Canary Islands |
We do no shipments
to this destinations. |
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Ceuta, Melilla |
| Rate for 3-5 days |
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| Portugal, Andorra |
8,50 |
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| Germany |
18,00 |
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| France, Austria, Belgium, Czech Republic, Denmark, Holand, Luxemburg |
21,00 |
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| Italy, Hungary, Poland, Slovenia, Slovakia, |
25,00 |
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| United Kingdom |
27,00 |
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| Bulgaria, Finland, Estonia, Ireland, Latvia, Lithuania, Romania, Sweden |
44,00 |
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| For other countries please contact us for delivery fees. |
Orders more than 85 Euros will be shipped without shipping costs
inside Spanish Peninsula.
If shipping is free, kinuma.com uses the service 24-72 hours (Peninsula, Balearic Islands). If you would like your order within 24 hours guaranteed, there is the possibility to hire an additional service for 6,00 EUR (only for Spain Peninsula).
Supplement COD charge 3.00 €. (only valid for shipments within Spain).
* The expenses incurred by the customs of destination, always will be assumed by the customer.
We do not ship to Canary Island, Ceuta and Melilla.
2. RIGHT OF WITHDRAWAL
Article 44 of Law 7 / 1996 of 15 January, the Retail Trade, gives the Customer the right to revoke the order requested within 14 days of receipt, after notifying kinuma.com (by fax to +34 93 198 6437 or e-mail to: info@kinuma.com), with return of the price you'd pay for it.
The order should be returned with all the products you want to return and original product packaging in perfect condition.
If a product is defective, kinuma.com forward product to the customer at no additional cost or be refunded the cost of defective product.
3. PRODUCT RETURN FOR DEFECTS, DEFECTS PRODUCED IN THE SHIPMENT OR ERROR IN SHIPPING
If at the time of delivery can be seen in a visible and clear, without having to handle the packaging or shipping the product themselves, a product has defects caused by damage in transit or be seen in the same way, a error in the goods received, the customer must notify kinuma.com (by fax to +34 93 198 6437 or e-mail to: info@kinuma.com) within 48 hours of receipt of the order to encourage the return of the product concerned and replacing it with a new one or refund the price paid for it.
Returns must refer to the following address:
kinuma.com, Nuria Vila Fortuny
Ctra. de Ribes 91
08520 Les Franqueses del Vallès
Barcelona, Spain.
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